Ticketing systems like Remedy are in the market now. They offer almost the same features that you have been using with Remedy. We’ve shared some of the good and affordable Remedy software competitors below.
There are ticketing tools like Remedy and surprising some of them are open source. If you’re running a small business then, open source ticketing software is good to use. On the other side, if you’re running a big brand or company then, you may need premium support of particular tool.
Remedy trouble ticket system offers you a wide range of management tools like incident management, service requests, and problem management. Besides this there design is mobile-first, easy to use, and no forms are required to use most of features. An insightful analytics is also a great feature offered by Remedy ticketing software. Following are the well-known and experienced BMC Remedy competitors:-
OTRS is a full-service and managed solution. It helps you to focus on your outcomes while handling most of the tasks itself. It comes with almost the same extensive features like Remedy software. This software supports full scaling and growing with your business needs. The main management service that you can handle with OTRS is customer service management, IT service management, and corporate security problems.
OTRS consultants are having in-depth knowledge of most of the business problems. The come with 4 affordable plans to start using their service. You can use an open source OTRS software unless until you need really complex business software support.
C-Desk is just another complete help desk solution. It is one of the powerful alternative to Remedy trouble ticket software. It helps you to manage unlimited users and provides you with cloud solution. You can keep your business data at one place while using your one single vendor portal. C-Desk is not limited to just information technology companies but also, any company of any size can make use of it. The user interface of C-Desk is average and not like Remedy and OTRS but, still it works best.
Freshdesk – Recommended
Freshdesk is yet another truly powerful and complete help desk software. It comes with a number of integrated features to manage customer support tickets with email, chat, and phone as well. You can manage all users at one place while enjoying the perks of other FreshDesk products inside it.
One of our community member has shared FreshDesk access to let us review it and we found it really easy to use with most complete features. The overall design is mobile friendly and support is also active.
JIRA – Recommended
JIRA is just our love for its flexible and easy to use user interface. It comes with minimal but, amazing features to manage support ticketing tasks. It is one of the toppers of Remedy software competitors. Personally, we found it better than Remedy in many cases. You can start using JIRA for less and then continue to grow your plan as required. Besides JIRA, you can make use of its other management tools for customers, employees, and business tasks.
More software companies that are BMC Remedy alternatives are listed below:-
- CA Service Desk Management
- Micro Focus Service Management
- Cherwell Service Management
- SolarWinds Web Help Desk
- Vision Helpdesk
- Agiloft ITSM/ITIL Service Desk Suite